Privacy Policy

This policy explains what information Restore My Mac ("we," "us") collects through this website and our repair service, how we use it, and the choices you have. Questions? Contact us anytime: (888) 864-8399 or service@restoremymac.org.

1. Who we are

Restore My Mac is an independent Mac repair provider located at 5300 Gray Ct, Unit C-4, Arvada, CO 80002, United States. We operate this website at restoremymac.org.

2. Information we collect

• Information you give us: when you submit our contact or booking form, we receive your name, phone number, email address (if provided), device type, described issue, and preferred contact method.
• Information from calls: if you call us, we may record your number and the details of your repair inquiry, as handled through our phone service.
• Device and service information: for repairs, we keep records of your device model, the diagnosed fault, the work performed, parts used, and warranty dates.
• Mail-in shipments: name, shipping address, and contact details needed to return your device.
• Technical information: like most websites, our hosting and analytics tools collect standard data such as pages visited, approximate location (city/region level), browser type, and referring website.

We do not collect sensitive personal information through this website, and we never browse the personal files on devices you leave with us for repair.

3. How we use information

• To respond to inquiries and prepare repair quotes
• To perform, document, and warranty repair services
• To return mail-in devices
• To operate and improve this website (analytics)
• To measure the performance of our advertising
• To meet legal, accounting, and record-keeping obligations

4. Cookies, analytics, and advertising

This website uses cookies and similar technologies for analytics and advertising measurement:

• Analytics: we use Google Analytics to understand how visitors use the site (pages visited, session duration, device type). Google may use cookies to collect this data. You can review Google's practices at policies.google.com/privacy.
• Google Ads measurement: we use Google's conversion measurement to count calls, form submissions, and other actions that come from our advertising. Google Ads conversion tracking may set cookies; you can opt out of Google advertising cookies via Google's Ads Settings.
• Call tracking: phone numbers on this site may be counted for advertising measurement purposes.

You can control or delete cookies through your browser settings; doing so does not prevent you from using this website.

5. Sharing your information

We do not sell your personal information. We share it only with service providers that help us operate — such as website hosting, email, analytics, and phone providers — under agreements that restrict their use of your data, and when required by law or to protect our rights. We never add you to marketing lists without your consent.

6. Data retention and security

Service records are retained as long as needed to honor warranties and meet business and legal record-keeping requirements. Website analytics data is retained per our analytics provider's settings. We use reasonable administrative, technical, and physical safeguards, and access to customer information is limited to staff who need it.

7. Your rights

Depending on your state of residence, you may have rights to access, correct, or delete personal information we hold about you, and to opt out of certain processing. Colorado residents are covered by the Colorado Privacy Act. To exercise any right, contact us at service@restoremymac.org or (888) 864-8399 — we will respond within a reasonable timeframe and at no charge.

8. Children

This website is not directed to children under 13, and we do not knowingly collect personal information from children.

9. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by the "Last updated" date above.

10. Contact us

Restore My Mac · 5300 Gray Ct, Unit C-4, Arvada, CO 80002 · (888) 864-8399 · service@restoremymac.org